GeoHoliday Club members know that if no guest complains inside a hotel, you could not assume there’s a want for the Complaints Reduction Group. As an alternative to taking a look at it in that way, it may be far better to appear in the job the group has performed to lower the complaints within the hour. If they cease performing a number of the points that happen to be carried out to minimize complaints, it is going to in all probability trigger the complaints to begin increasing once more.
1. An Ongoing Approach
Coping with guest complaints at a hotel or resort is definitely an ongoing approach. It is actually crucial to constantly appear for factors that may result in difficulties for any guest...Read More